Sparklight FAQs

Sparklight Internet FAQs

Do you have questions about Cable One now Sparklight internet service? Please see our most commonly asked questions regarding Sparklight internet service below. If you can’t find your question, need additional information or would like to subscribe to Sparklight internet – please give us a call. Our internet specialists are here 24 hours a day, 7 days a week to assist you.

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Cable One Is Now Sparklight FAQs


Cable One is now called Sparklight. Cable One rebranded to Sparklight in the summer of 2019. This rebranding is an effort to bring better, faster and easier to understand internet plans to the communities that Cable One serves.

Possibly! Cable One, now Sparklight is available in 19 states across the country. To find out if Sparklight is available in your area, please call 1-844-811-1905 for specific address availability.

Cable One now Sparklight is a great internet provider for gaming. However, if you or your family are heavy gamers or streamers, it is definitely recommended to upgrade to a ‘Plus’ plan and add unlimited data. Sparklight internet plans have capped data or data plans which will decrease your internet speeds if you go over the allotted data.

Most of Cable One now Sparklight internet plans are a cable internet connection that comes into your home by coaxial lines. There is no dialing in, satellite dishes or extra installation required if you’ve had Cable One internet at your property in the past. If you’re in an area where Sparklight GigaONE internet is available, this internet plan is actually a fiber internet connection. Please call 1-844-811-1905 to see what Cable One internet plans are available at your address.

Cable One now Sparklight internet service ranges from $30 to $125 a month depending on which internet plan you choose. The cost of a Sparklight internet plan goes up with how fast the internet plan is and its data plan.

No! Cable One now Sparklight does not require contracts, term commitments or bundling. Sparklight internet plans do have promotional period pricing of six months, but they are not subject to any contracts at any time.

You can choose a Cable One now Sparklight internet plan with speeds up to 1000 Mbps! However, this internet plan isn’t available everywhere yet and is subject to availability. Potential new Sparklight subscribers please call 1-844-811-1905 for specific address availability.

Cable One now Sparklight internet is not unlimited by default, however you can upgrade any ‘Plus’ internet plan to unlimited data for an additional $40 a month.

Customers who use more than 5TB of data within a billing cycle may be subject to speed throttling, however it’s unproven whether Cable One now Sparklight exercises this clause.

Cable One now Sparklight internet connection by itself is not necessarily slow, but there are many factors that go into your wireless network that may make it slow down. It’s worthwhile following troubleshooting steps when you have time to identify the issue. Some steps include checking your wireless router’s hardware, software, placement and how much data you’ve used this billing cycle. If you’d like help troubleshooting the problem, please call Sparklight’s support line at 1-877-692-2253.

While it’s possible that your internet being slow specifically at night could be a fluke, it’s more likely that one or more of your devices are using up all of your bandwidth without you knowing it. Computers, smart phones, and gaming systems have frequent updates even daily to software and backing up of data. This can take up a lot of bandwidth and are often preset to run at night. Depending on the device, you can schedule your updates for while no one is using your internet.

There’s a few ways you can make your Cable One now Sparklight internet faster. It’s recommended that you troubleshoot your internet connection, modem and router if your Sparklight internet isn’t up to your normal speeds. Sparklight customers can upgrade your internet plan at any time, but keep in mind your new plan might be prorated depending where you are in your billing cycle. To see what plan you’re currently subscribed to, log into your account online or call customer service. Customer service can upgrade your internet plan to a higher tier with faster speeds and a higher data cap if you choose to do so.

Unfortunately Sparklight internet outages or service interruptions can happen for unforeseen reasons. If you’re experiencing an internet outage, please call Cable One, now Sparklight’s support service line at 1-877-692-2253. You’ll hear an announcement is there is indeed a temporary service outage in your area. If there’s not, you can report an outage if you hold on the line.

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