EarthLink FAQs

About EarthLink

EarthLink is a major internet and communications provider that is headquartered are in Atlanta, Georgia and provide services to approximately 150,000 businesses and 1 million U.S. citizens.

EarthLink is now owned by Windstream Holdings. Windstream finalized their purchase of EarthLink in February 2017.

No, EarthLink and Time Warner Cable are two separate companies. However, EarthLink used to have its broadband internet services through Time Warner Cable’s infrastructure. Time Warner Cable was purchased by Charter Spectrum in May 2016.

EarthLink was purchased by Windstream, but is still operating under their brand EarthLink. Customers can still purchase EarthLink Internet by itself if it is available in their area.

EarthLink Internet Plans

Possibly! All you need to do is enter your zip code at the bottom of the page to find out. EarthLink is not available everywhere but by doing a search of an area; potential customers can determine what is available where they are and what internet plan would be best for their online uses. When you’re ready to order or simply have questions about EarthLink internet service, please call 1-844-811-1925.

EarthLink internet service starts at $14.95 a month. EarthLink prices are based on what’s available in your area and what current promotions are going on in your area as well. EarthLink offers vary by speed, location and phone provider.

EarthLink has internet speeds up 75 mbps in select areas! If available, EarthLink has additional internet plan and speed options available depending on where you live.

Hyperlink is EarthLink’s fiber optic high speed internet option. Prices start as low as $39.95 a month for speeds up to 75Mbps where available. EarthLink Hyperlink internet plans have no data caps.

EarthLink Technology

EarthLink has a HyperLink option which gives customers a modem with WiFi built in. Customers also have the option to pay $6.95 a month for a WiFi modem. EarthLink’s DSL internet is WiFi capable as well, as long as the customer pays the modem/router fee monthly.

Yes! Online gamers need about 6 Mbps at the least to be able to game online and more if they have multiple devices online at the same time. EarthLink DSL plans have speeds up to 15 Mbps and EarthLink HyperLink plans have speeds up to 75 Mbps. You may experience some lag with EarthLink DSL if your family has multiple devices running at the same time.

EarthLink has partnered with several companies to give their customers options when it comes to internet services. EarthLink offers customers dial-up services, DSL, fiber optic and satellite internet options.

EarthLink internet plans no longer use cable for internet. EarthLink internet plans are either DSL or fiber optic depending on where you live. EarthLink DSL goes through existing phone lines and EarthLink HyperLink goes through fiber optic lines.

EarthLink dial-up internet works through your telephone line. It is not always on and does require you to dial in anytime you would like to use your internet. Unfortunately dial-up internet is much slower than other internet technologies because telephone lines were not built with the capacity to handle internet services travelling through them.

Yes! If you’re a currently EarthLink customer looking to switch to a new provider, EarthLink will allow you to keep your email address for $7.95 a month or $79.80 a year.

No, if you’re a current EarthLink customer, you get 8 email addresses for free.

Yes, if you’re not a current customer. You’ll get up to 3 email addresses for $7.95 a month or $79.80 a year. This includes EarthLink customers who were powered by Time Warner Cable, now Charter Spectrum.

Yes! Earthlink email is available to everyone who would like an EarthLink email address. However, if you are not a current customer of EarthLink internet, you will have to pay a monthly fee.

EarthLink’s Total Access was software that came with a free Anti-Virus and Firewall protection tools to EarthLink dial-up internet customers. EarthLink Total Access software was created so customers can connect reliably, safely, surf the web faster and avoids pop-ups and spam. Now customers have access to Norton Security Online and Norton WiFi Privacy to protect them from online threats for a monthly fee. There is a 30 day free trial available for anyone who would like to try it, not just EarthLink internet customers. There is no specific software required for EarthLink DSL and HyperLink customers to get online like there is with dial-up internet.

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